WAYLILY / HELP

How can we help?

Find answers below or get in touch directly.

Response times may vary. We’ll get back to you as soon as we can.

Email Waylily supporthello@waylily.com

Send us a message.

GOOD TO KNOW

Your questions, answered.

Getting started, sharing plans, and making Waylily your own.

What is Waylily?

Waylily keeps your event plans together, from client details and questionnaires to timelines, contacts, and the moments that matter on the day.

Who is Waylily for?

Waylily is made for photographers, planners, coordinators, and event professionals who want a clearer way to prepare and stay in sync.

What can I do with Free?

Free includes two working projects, with one active event at a time and two event reactivations each calendar month. Completed and archived projects stay saved without using your working-project allowance.

What’s included in Plus?

Plus brings together unlimited projects, client questionnaires, AI Import, and view-only timeline sharing. It’s designed for professionals who manage their own events and want more room to plan.

What’s the difference between Plus and Studio?

Plus gives you more planning and client tools. Studio adds team invitations, shared project access, permissions, and live chat so you can work together.

Where can I compare plans?

Visit Pricing to compare Free, Plus, Studio, and Business, including prices and current availability.

Can I get started for free?

Yes. Create a Free account and start planning without entering payment details.

Can I try Plus or Studio before paying?

Eligible new Plus and Studio subscriptions include one 30-day free trial per account, on either monthly or yearly billing. A payment method is required. After the trial, your chosen plan bills automatically unless you cancel before it ends. Visit Pricing for current availability. The Free plan needs no payment details and is separate from a paid-plan trial.

Can I send clients a questionnaire?

Yes. With Plus or above, choose your questions, connect the questionnaire to a project, and send a Waylily email invitation or share the response link.

Can clients finish their answers later?

Yes. Their response link brings them back to their saved answers. When everything is final, you can lock the questionnaire to keep it ready for the event.

Where will I find my clients’ answers?

Open Questionnaires in the connected project to review your clients’ responses alongside the rest of your event details.

Can I personalize the invitation email?

Yes. Edit the subject and message before sending, so the invitation sounds like you.

Can I share a timeline with a client or vendor?

Yes. Plus, Studio, and Business let you share a view-only timeline link that opens directly in a browser. Your notes, questionnaire answers, and team conversations stay private in your account.

Can I turn off a shared timeline link?

Yes. Each event has one view-only link that stays the same until you delete it. You can copy it again whenever you need to share it.

Can I invite my team?

Studio and Business include team invitations and permissions. Assign people to the projects they need and choose what they can access. Free members can also accept eligible invitations.

Does sharing a timeline add someone to my team?

No. A view-only link lets someone follow the timeline without joining your team or changing your plans.

Can I build a timeline from scratch?

Yes. Start with a blank timeline and add each part of your day, or bring in a schedule you’ve already created.

What can I import?

Upload a PDF, Word document (.docx), or text file, or paste your schedule. Review the imported details before saving them to your project. Plus and above also include AI Import.

Can I change the imported details?

Yes. Check the times, activities, contacts, and other details, then edit and choose what you want to save.

What happens if the day runs behind?

Use Event Mode to adjust the schedule as the day unfolds. Updated times appear alongside the original plan, so you can see what changed.

Can I use Waylily on my phone?

Yes. Waylily works in your browser on phones, tablets, and computers, so your plans can come with you.

Will my projects stay saved?

Yes. Save your work while signed in to keep it in your Waylily account and return to it later.

How does the tester program work?

Approved testers receive complimentary access to available features in exchange for regular feedback. Your first check-in is due within 14 days, followed by one every 30 days. Your Tester Hub shows when you’re due; overdue participation may lead to an access review.

Where can I get help or share an idea?

Visit Support or email hello@waylily.com. Approved testers can also send feedback through their Tester Hub.

Still have questions? Contact Waylily · Privacy Policy